We do not accept returns as we are an auction house, not a retail store. All sales are final unless the item qualifies under our warranty policy and you have received staff approval via a Return Authorization Form.

• Once items are sold, ownership is transferred.
• Warranty is voided if items are removed from their packaging before leaving our facility.
• Please thoroughly inspect items that you unpack at pickup to ensure satisfaction before transport.

We offer a full money-back warranty on all items sold at auction unless:

• The item is listed “as-is”.
• The item was sold in a clearance auction.

Buyer Protection Unlike most auction houses that sell everything “as-is”, Golden Eagle Auction is committed to buyer protection and product quality, giving our members peace of mind when bidding.

Each auction will clearly list a warranty deadline on both the auction catalog and item listings.

To qualify for a refund:

• Return requests must be approved before the warranty deadline.
• Item must be returned in the same condition it was sold, with original packaging.

No returns will be accepted after the deadline — no exceptions. We provide ample time to inspect/test items — it is your responsibility to do so.

We will exchange or refund (if no replacement is available) only if:

• The item has a manufacturer defect.
• The item was misrepresented in the listing (e.g., wrong item or condition).
• The item was factory sealed but damaged/incomplete and this was not disclosed.

As a liquidation company, we do not accept returns for:

• Minor or easily fixable issues (e.g., missing generic screws, bolts, dowels, manuals).
• Items not returned in original packaging.

1. Fill out a Return Authorization Form completely.
2. Get approval from a manager before returning the item.
3. Return the item with original packaging before the warranty deadline.

Missed deadlines mean no refund — no exceptions.

We inspect thousands of items monthly and strive for accuracy, but human error is possible. Less than 1% of items sold require returns — a record we are proud of!

If we miss something, contact us and complete the Return Authorization Form so we can resolve the issue promptly.

Tip: Use our website messaging system for return inquiries. This creates a clear record and avoids missed calls during busy periods.

Since we are a liquidation/auction company, we are not authorized retailers, so manufacturer warranties may or may not apply. Whether a manufacturer honors a warranty depends on their policies, such as:

• Proof of purchase (invoice).
• Valid serial numbers.
• Purchase from an authorized seller (which we are not).

Recommendation: If manufacturer warranty is essential to you, contact the manufacturer directly to confirm their policy before bidding.